Messages

Hi Mei, thanks for uploading David's criminal record check. Two things need attention before we can approve it: (1) it doesn't show the vulnerable sector search, which is required for all adults in the home, and (2) the check is dated December 2024, outside our 3-year window. Could you request an updated check that includes the vulnerable sector search? Happy to help if you have questions.

Good news, Mei — we reached all three of your personal references and everything checks out. That requirement is now complete. Thank you for getting these to us so quickly.

Welcome back, Mei! Because you returned from parental leave this spring, the agency is doing a short period of heightened monitoring — this is routine and nothing to worry about. Keep your documents current and reach out any time you need help.